Right to Suspend or Disconnect

PDQLink's Right to Suspend or Cancel Accounts: While PDQLink  is a private business, PDQLink customers may think PDQLink is required to provide them service whether PDQLink likes it or not (as PDQLink would be if PDQLink were a telecom carrier). This simply is not the case. In addition to clarifying that point, this section covers a number of collateral issues:

• PDQLink policies regarding folks who don't pay on time. 

• PDQLink subscribers are responsible for informing PDQLink of address changes or other new contact information.

• PDQLink termination policy

PDQLink refunds from cancellation of prepaid account are only available on a prorated basis, as if they were month-to-month clients, rather than based on the discount they received for prepaying their account.

Right to Disconnect Non-authorized Accounts: This gives PDQLink the right to shut down connections that are not authorized by PDQLink, violations of the AUP or where subscribers are in any way attempting to use a services not authorized or not paid for by the subscriber. 

Rights to Damages

Rights to Modify

Acceptable Use Policy

Acceptable Use

1.  Unlimited connection time.

2.  All accounts may host a "personal" or "Non-Profit" information website.

3.  Personal resumes may be hosted by all accounts. 

Not Acceptable Use

1.  No Residential/SOHO subscriber may host a business class web site from their systems. A business class web site includes, but not limited to, the selling of any item, service, or information related to items or services for sale.

2.  PDQLink has a Zero Tolerance for SPAM. Any customer conducting such activities will immediately have their service agreement terminated and is subject to fines.

3.  Hacking - Any unauthorized attempts to gain access to anyone else's computers will immediately have their PDQLink service agreement terminated and is subject to fines.

4.  Any deviation from your account status. e.g. You are paying for a residential, single computer access account, and you establish, use or maintain more than one computer to share your PDQLink connection.  PDQLink has and uses software and hardware to detect the use of additional equipment. If it is determined that you are violating your account status by adding additional computers, (1) your account may be terminated, (2) Your account will automatically be charged for the higher level of service, without warning or notice.

5.  Use of any PDQLink asset without the express written permission of PDQLink.

Equipment Return Policy:

1.  PDQLink offers no warranty on any specific parts sold. However, all items purchased through PDQLink have various manufacturer warranties. It is the customers responsibility to determine warranty needs with the manufacturer.

2.  Manufacturer warranties may vary.

3.  PDQLink "MAY" at it's sole option, provide a refund for equipment purchased through PDQLink. Restocking Fees may apply.

     a.  Within 30 days of Purchase - 15% Restocking Fee

     b.  Within 45 days of purchase - 25% Restocking Fee

4.  PDQLink does not provide "hot swap" replacement items for defective manufacturer items. Items covered under manufacturer warranty must be handled directly with  the manufacturer. PDQLink can assist you but is not responsible for any manufacturer warranty.

Security

Personal Files

Non Transferability of Account

Network Address Ownership

Network Address Ownership: Any IP addresses assigned to PDQLink customers are considered loaned to PDQLink customers, and not given. They will revert back to PDQLink, after the customer leaves.

Configuration

Configuration: PDQLink, or its authorized agents will perform basic initial installation of all hardware and software configurations for connectivity to our Wireless Internet. Any additional configurations, modifications etc. will be billed at the current rates in effect at the time of additional work is needed.

Equipment

Equipment: PDQLink, or its authorized agents will perform initial hardware installation of the CPE Equipment. Additional configurations will be billed at the current rates in effect at the time of additional work is needed. PDQLink Customers can purchase their CPE (Customer Premises Equipment) from anywhere. However, PDQLink does not provide technical support of equipment not purchased through PDQLink.

Support

Support: Upon completion of the Wireless Internet Connection Installation, the end-user will be responsible for CPE configuration, physical and data security.

Compliance with All Laws

Compliance with All Laws: PDQLink customers understand and agree not to violate any laws while using the services of PDQLink, and that PDQLink customers will "hold PDQLink harmless" in any claim against same.

Unacceptable Conduct: This is a partial list of the items that constitute unacceptable conduct-such as: excessive posting or otherwise abusing USENET, sending unsolicited emails (spam), using PDQLink to do anything with spam, harassing other individuals, mail bombing, impersonating or falsifying any information, violating anyone's privacy, use of IRC bots, network-unfriendly activity or hacking that causes interference with normal network operations, attempts to gain unauthorized root access to the PDQLink or other ISP Servers, participating in chain letters any other attempt to use PDQLink as a staging ground to hurt others in any way.

Network Utilization

Excess Utilization of System or Network Resources: All subscriber accounts are authorized a maximum of 1 gigabyte of transfers (upload/download) per month. PDQLink, at it's sole discretion may charge individual subscriber accounts additional fees without additional warning or notice for exceeding these maximum authorized transfer rates. It is the responsibility of each subscriber to ensure they comply.

Compliance with Other Networks

Compliance with Rules of Other Networks: PDQLink subscribers agree to not perform any act that causes other ISP’s to advise PDQLink that the subscriber has conducted unacceptable conduct towards a customer of the other ISP.

Monitoring and Privacy

Monitoring and Privacy: PDQLink complies with all applicable laws, rules, and regulations pertaining to Monitoring and Privacy and expects all PDQLink subscribers to do the same.